We would like to respond to the issues that members of the public faced in trying to get to the Evolution Drone Light Show at Wolverhampton Racecourse yesterday evening (14 December).
There were unusually high levels of traffic congestion near the venue. As soon as we were aware of the situation, we made the decision in conjunction with the venue to delay the start of the 30-minute show from 7.30pm to 8.00pm. This was to enable people who were struggling to get to the venue more time to get in.
At the time of the show start approximately 85% of people who had booked were in the venue.
We would like to apologise to people who were not able to make it to the venue and are very sorry that they were not able to enjoy the show.
The venue acknowledges that the experience for those customers fell below expectations on this occasion. As a result of this, the venue has committed to doing a full review of the traffic management processes that were put in place, both inside and outside the Racecourse, to determine why access to the site was slower than expected and why people leaving were held in the car parks for long periods of time.
We understand the disappointment faced by ticket holders who were unable to reach the venue and therefore couldn’t enjoy the show. Although many of the circumstances were outside of our control, we would encourage ticketholders who were unable to attend to get in touch with us directly so we can discuss alternative options or reimbursements.
For ticket holders who were unable to attend and who haven’t already been in touch with us this morning, we would encourage them to email email@example.com. If people have already contacted us, we will respond as soon as possible.
All requests need to be registered with Yuup via firstname.lastname@example.org no later than midnight on Thursday 21st December 2023.
We were excited to see that so many people wanted to experience a drone light show for the first time and despite the issues that some people faced, we have received fantastic feedback about the show. We hope to be able to share more drone light shows with our audiences next year!