Host benefits with yuup
Yuup is a marketplace for amazing experiences in Bristol, Bath, and Birmingham. All you need is an idea or passion, and we'll provide you with the tools to thrive!
From the moment you join, we help you to create, promote and manage your experiences, giving you more time to focus on what you love - and earn money.
Set up your host profile now
Join the marketplace for amazing experiences in Bristol, Bath and Birmingham, where local people are looking to discover exciting things to do with passionate people like you.
No upfront fees
It is completely free to list your experience on yuup. No subscriptions fees or memberships – we take a small commission on each booking, so we don’t make money unless you make money.
Tools to manage bookings
From availability to customer communications, we provide easy to use tools to help manage your bookings from start to finish, leaving you with more time to do what you love and host great experiences!
Marketing support
We offer free professional photography and ample opportunity to get involved with marketing campaigns reaching new audiences across your city.
Unlimited support
Host newsletters and online community hub. Live chat and access to support on tap from our team – from signing up to hosting your experiences, our passionate community team are on hand to answer any questions and provide assistance when required.
Marketing
Stand out from the crowd. Examples of marketing activity that you can expect and have the opportunity to be involved with:
Campaign photography
With our professional photographer.
Editorial support
Our in-house content editor to help make your copy sparkle.
Your own host landing page on Yuup
Plus an additional page dedicated to each of your experiences.
Weekly newsletter
Promote your news and experiences to our mailing list.
Content features on Yuup Stories
Featuring everything from gift guides and date night ideas, to host spotlights and how to guides.
Online advertising
Including paid search and paid social activity including Google, Facebook and Instagram.
Media and brand partnerships
With many media titles including Bristol 24/7, Visit Bristol, Bristol Live, Bristol Post, Bristol Local Voice magazines, Bristol Life, Bristol Magazine, the BS6/7/8/9 series, Best of Bristol, Bath Life, Circus Journal, Birmingham Live, Birmingham Mail, What's On Birmingham, Metro, Birmingham Updates and Birmingham Living to name a few!
Local celebrity partnerships
For example Baking with Briony May Williams – former Great British Bake Off semi-finalist.
Seasonal campaigns
Including everything from seasonal gifting campaigns – Christmas and Valentine’s Day to name a few, influencer activity, event partnerships and giveaways.
Referral incentive
Opportunity to earn Yuup Credit for referring new hosts to Yuup
Platform
Setting up and managing your experiences
Host portal, including step by step process to setting up an experience and 'how to' content, like our guide to selecting the best photos or our tip suggesting what makes a great experience title
- Location management (including 'meet me nearby feature to protect your exact location if delivering your experience from home)
- Price management (including group, adult, child, concession, student and custom pricing options)
- Set your cancellation policies
- Manage age limits
- Special joining or 'on the day' instructions
- Management of Covid policies to ensure hosts and customer feel safe and know what to expect
Manage live availability
- Real-time booking availability
- Set availability either on specific dates on a recurring schedule you control
- Receive reminders to update availability
- Easily keep your customers updated via email and SMS
- Set exception dates when you're planning to be away
Easy management /acceptance of participant terms & conditions
- Adopt a set of standard terms or upload your own
Getting and managing bookings
Tools to acquire customers, build audiences and grow your revenue
- Use our platform to manage your direct bookings, at no charge to either you or your customers (and we cover the payment processing fee)
- Take customer payments and easily process refunds through secure integration with Stripe, including stored customer payment methods
- Customise your booking confirmation emails
- Send automated and personalised customer reminder emails 1-10 days before each experience (what to bring, where to go etc)
- Enable customers to gift experiences and send gift cards
Take direct bookings and pay 5% Yuup commission and Yuup pays the payment processing fee
- Direct bookings that originated via your own website, email newsletter or social channels and made through a direct booking link
- Non-digital 'passthrough' bookings (via phone, email or walk-in)
- Enables you to manage all your bookings in one place, using all the great features on our platform
Manage rescheduling, cancellation and refund
- Automatically offer new dates to customers waiting to schedule the experience they’ve booked with you
- Easy to reschedule bookings when you need to, or if the customer requests to within the cancellation period
- Automated refund management
- Dispute management process
Share a booking
- Enable customers to share their booking with participants and capture participant details
Customer service
On the day summary for host of participants booked to attend and other key information
Chat messenger service for host to Yuup, host to customer and Yuup to customer
UK telephone support for hosts and customers
Getting paid
Get paid each week direct to your bank account
Clear financial reporting and booking views by status
Monthly summary for your accountant
After the experience
Measure success: see what people are purchasing and how much remaining inventory you have available
Follow-up email: automatically send a personalised follow-up message to participants the day after your experience and attach a PDF (for example, a recipe or summary of the day) if you'd like to
Customer feedback and reviews: customers receive an email the day after their experience requesting a review and once approved the review comments appear on your experience page(s)
Growing the community
Create and share wish lists: customers can save their favourite experiences to one or more wish lists and then share that wish list using a simple link on social, email, WhatsApp or SMS
Social shares: customers can easily share your experience pages on social