Host benefits with yuup

Yuup is a marketplace for amazing experiences in Bristol. All you need is an idea or passion, and we'll provide you with the tools to thrive!

From the moment you join, we help you to create, promote and manage your experiences, giving you more time to focus on what you love - and earn money.

Set up your host profile now
Host benefits

Join Bristol's marketplace for amazing experiences, where local people are looking to discover exciting things to do in our city with passionate people like you.

Reasons to say yuup!

No upfront fees

It is completely free to list your experience on yuup. No subscriptions fees or memberships – we take a small commission on each booking, so we don’t make money unless you make money.

Tools to manage bookings

From availability to customer communications, we provide easy to use tools to help manage your bookings from start to finish, leaving you with more time to do what you love and host great experiences!

Tools to manage bookings

Marketing support

We offer free professional photography for all hosts and ample opportunity to get involved with marketing campaigns reaching new audiences across Bristol as we grow within the city.

Unlimited support

Bi-weekly host newsletter and online community hub. Live chat and access to support on tap from our Bristol-based team – from signing up to hosting your experiences, our passionate community team are on hand to answer any questions and provide assistance when required.

Host benefits

Marketing

Stand our from the crowd. Examples of marketing activity that you can expect and have the opportunity to be involved with:

Free photoshoot
With our professional photographer for every new host.

Editorial support
Our in-house content editor to help make your copy sparkle.

Your own host landing page on Yuup
Plus an additional page dedicated to each of your experiences.

Weekly newsletter
Promote your news and experiences to our mailing list.

Content features on Yuup Stories
Featuring everything from gift guides and date night ideas, to host spotlights and how to guides.

Online advertising
Including paid search and paid social activity including Google, Facebook and Instagram.

Media and brand partnerships
With many Bristol media titles including Bristol 24/7, Visit Bristol, Bristol Local Voice magazines, Bristol Life, Bristol Magazine and the BS6/7/8/9 series

Local celebrity partnerships
For example Baking with Briony May Williams – former Great British Bake Off semi-finalist.

Seasonal campaigns
Including everything from seasonal gifting campaigns – Christmas and Valentine’s Day to name a few, influencer activity, event partnerships and giveaways.

Referral incentive
Opportunity to earn digital ad credit for referring new hosts to Yuup

Platform

Setting up and managing your experiences

Host portal, including step by step process to setting up an experience and 'how to' content, like our guide to selecting the best photos or our tip suggesting what makes a great experience title.

  • Location management (including 'meet me nearby feature to protect your exact location if delivering your experience from home)
  • Price management (including group, adult, child, concession, student and custom pricing options)
  • Set your cancellation policies
  • Manage age limits
  • Special joining or 'on the day' instructions
  • Management of Covid policies to ensure hosts and customer feel safe and know what to expect

Manage live availability

  • Real-time booking availability
  • Set availability either on specific dates on a recurring schedule you control
  • Receive reminders to update availability
  • Easily keep your customers updated via email and SMS
  • Set exception dates when you're planning to be away

Easy management /acceptance of participant terms & conditions

  • Adopt a set of standard terms or upload your own 
Host benefits
Host benefits

Getting and managing bookings

  • Tools to ascquire customers, build audiences and grow your revenue
  • Use our platform to manage your direct bookings, at no charge to either you or your customers (and we cover the payment processing fee)
  • Take customer payments and easily process refunds through secure integration with Stripe, including stored customer payment methods
  • Customise your booking confirmation emails
  • Send automated and personalised customer reminder emails 1-10days before each experience (what to bring, where to go etc)
  • Gifting
    • Enable customers to gift experiences and send gift cards

 

  • Take direct bookings and pay 0%Yuup commission AND Yuup pays the payment processing fee, these include:
    • Non-digital 'passthrough' bookings (via phone, email or walk-in)
    • Direct bookings that originated via your own website, email newsletter or social channels and made through a direct booking link
    • Enables you to manage all your bookings in one place, use all the great features on our platform for free
  • Manage rescheduling, cancellation and refund
    • Automatically offer new dates to customers waiting to schedule the experience they’ve booked with you
    • Easy to reschedule bookings when you need to, or if the customer requests to within the cancellation period
    • Automated refund management
    • Dispute management process
  • Share a booking
    • Enable customers to share their booking with participants and capture participant details

Customer service

On the day summary for host of participants booked to attend and other key information

Chat messenger service for host to Yuup, host to customer and Yuup to customer

UK telephone support for hosts and customers

Getting paid

Get paid each week via PayPal or direct to your bank account

Clear financial reporting and booking views by status

Monthly summary for your accountant

After the experience

Measure success: see what people are purchasing and how much remaining inventory you have available

Follow-up email: automatically send a personalised follow-up message to participants the day after your experience and attach a PDF (for example, a recipe or summary of the day) if you'd like to

Customer feedback and reviews: customers receive an email the day after their experience requesting a review and once approved the review comments appear on your experience page(s)

Growing the community

Create and share wish lists: customers can save their favourite experiences to one or more wish lists and then share that wish list using a simple link on social, email, WhatsApp or SMS

Social shares: customers can easily share your experience pages on social

We’re committed to helping our experience hosts thrive, by providing the support and tools to succeed for businesses big and small. Ready to host your first experience on Yuup?