Yuup COVID-19 statement

Updated Monday 4 January 2021

The safety of our customers and hosts is very important to us.

Following announcement by the UK government this evening that England will enter a further period of lockdown from Tuesday 5 January we have once again reviewed our operations.

Yuup is very much open for business

We are committed to supporting our hosts and continuing to enable our customers to discover, book and gift local experiences, but we do need to make a few changes to reflect the latest government guidance on COVID-19. 

Can I make a new experience booking?

Yes, absolutely. Any experience can be booked on a gift /schedule later basis, but it will not be possible to book an experience with a confirmed date prior to Monday 15 February.

What does this mean for existing experience bookings?

Unfortunately, experience bookings due to take place prior to Monday 15 February 2021 can no longer go-ahead on the date they were originally booked. All customers with bookings falling within this period will receive an email from Yuup explaining your options.

My booking has been cancelled due to Covid restrictions, what are my options?

You can either opt for a refund or it is possible to move your booking to a schedule later basis (this will apply regardless of whether the cancellation period is open or not).

We actively encourage you - if possible and is within your means, to keep your experience booking (rather than requesting a refund). This is a tough time for many people and every booking for our hosts - regardless of when this takes place, will play a part in helping our local businesses to survive this challenging time and help them bounce back when we are able to visit them in person again.

If you do wish to cancel your booking completely, this can be done via your account. If you have any queries regarding your order please contact us.

Ongoing review

Given the evolving nature of the situation we will continue to monitor government guidelines and update our policy and practices as appropriate.

Questions?

Please contact us with any specific questions regarding how Yuup and our experience hosts are working together during the Covid-19 pandemic. We are always happy to discuss any specific concerns that you may have.